Most Popular Questions

  1. When will my Fashionest order ship?

    We process and ship orders from our New York warehouse 7 days a week. Orders with free ground shipping are usually fulfilled and shipped within 1-2 business days of purchase, unless otherwise noted.

    Once your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email.

    Additionally, you can find the tracking number under “My Orders” in the “My Account” section.

  2. How will my jewelry arrive?

    Your jewelry will arrive individually bubble wrapped and sealed to ensure they get to you safely. Care instructions are included with each item so you know how to best take care of it! One black travel pouch is also included complimentary, so you can easily carry your jewelry on the go.

    For additional storage tips, check out our blog!

  3. What are Fashionest points?

    Fashionest points are our way of saying thank you! You earn one Fashionest point for every dollar you spend, and those points can be used on future orders! It’s very easy to earn points, and 10 points = $1.

    Fashionest points are one time-use and non-refundable, so use them on something you love!

  4. How can I use my Fashionest points?

    To use Fashionest points, make sure you are signed into your account.

  5. What information do I need to know before ordering a custom personalized piece?

    All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times are 1-4 weeks and can be found on its product page.

  6. Who do I contact for press inquiries?

    For all press inquiries please email help@fashionest.com

  7. Can I change an order after it is placed?

    Yes, but please contact our help team before the order has been shipped! You can update your shipping address, payment information, or add additional items to your order. Once an order has been shipped, it cannot be cancelled or changed.


  1. Through what carrier do orders ship?

    All U.S. orders are shipped via USPS First Class or Priority mail, UPS Ground or Air.

  2. Do you ship internationally?

    Yes, we ship to select countries! These include the U.K., Australia and Canada. Prices displayed on the website are in US dollars, and do include shipping and taxes. All relevant import taxes and duties will be included in the final purchase price. We also offer secure checkout via credit card or PayPal for all international orders.

  3. When can I expect my package?

    The shipping method you select during checkout determines the delivery date of your package. Orders with free shipping are mailed via USPS First Class and can be expected in 3-5 business days. Once an order is placed, it will be shipped from our New York warehouse in 1-2 business days unless otherwise noted.

  4. What are the shipping restrictions?

    P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed express shipping. Our suggestion is to select standard shipping as the preferred ship method for orders going to these delivery addresses.

  5. What are the shipping charges for returning an order?

    If you are not satisfied with your order for any reason, you can return your item(s) to us for free! Simply use the return label included with your purchase.

  6. Will I have to sign for my package?

    While we do not require a signature when we ship your package, the driver might decide to ask for a signature at his or her discretion. We recommend that you choose a secure shipping address to ensure your product is delivered in a timely fashion.


  1. I just received my order, but would like to return part of it. Do you accept returns?

    Yes! We all love experimenting with new styles, and we understand that you might occasionally change your mind. You can send unworn jewelry back within 30 days of the ship date for a full refund or credit. All tags must still be attached. If you would like to return an item, simply use the return label included with your purchase. Please note that personalized and custom pieces are final sale only.

  2. How do I know if you received my return?

    You will receive an email notification from Fashionest once we process your refund. Please allow 10 business days for your package to arrive and our Returns department to refund your original form of payment. Please visit our Returns page or reference the invoice included for additional information on our return policy.

  3. What if I can’t find my original invoice?

    Please print your order confirmation e-mail or the order information from your Fashionest account. We will still be able to process your return without a proof of invoice, but it will take an extra 2-3 business days.

  4. Can I exchange the bauble I just received for a different piece?

    Yes, we will happily exchange any unworn item within 30 days of the ship date for an item of equal value. If there is a difference in the price, we will charge the original form of payment for that difference. Should the new item cost less than the original, we will credit your original form of payment for that amount.

  5. Where can I locate a return shipping label?

    For your convenience, a return label is included with your purchase.

  6. I bought an engraved/personalized item, am I able to return?

    If your product is personalized, then it is non-returnable.

    If your product is blank/non-personalized, then our current Customer Return policy applies.

    Exceptions for Personalized/Engraved products do apply. Please contact us at help@fashionest.com if any of the following apply to your order:

    • If online visual previewing is different than the actualized personalized product.
    • If there is a manufacturer’s defect or the quality is bad.

Payment & Billing

  1. What methods of payment do you accept?

    We accept Visa, American Express, Mastercard, Discover and PayPal.

  2. It looks like I was charged multiple times. Help!

    Unless you received an order confirmation, your card has not been charged. If your card was declined, you may see pending transactions on your account for each attempt to submit payment. All pending transactions will clear up within 3-5 business days, depending on your bank. All successful orders will always receive an email confirmation.

  3. Why was my credit card declined?

    Your card will be declined if the billing address you entered does not match the one that your bank has on file. Most of the time, this is the issue. If you are still having issues and are sure that you are using the correct billing address, please email us at help@fashionest.com and we will be happy to help you complete your order.


  1. Can I apply a promotion code to an order I already placed?

    Yes! Given that the promotion code was active when you placed your order, we will gladly credit your original form of payment for the value of the promotion code. Please email us at help@fashionest.com. Make sure to include your order number and the promotion code you would like applied so we can process it as quickly as possible.

  2. Are any items excluded from promotion codes?

    Currently, there are no exclusions on where promotional codes can be applied. If you have any questions regarding promotional codes, please email us at help@fashionest.com.

  3. How are promotional discounts applied to orders?

    All promotional codes will be applied to orders after Fashionest points have been deducted to the order subtotal. For example, if you used 50 points along with a 15% discount, the 50 points will be applied to the subtotal first. The 15% promotion will then apply to that subtotal.

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